Pages

Thursday, September 8, 2022

Are You Being Catfished on POF? Clues and fake pics here.

 I'm on Plenty of Fish (POF) and recently every profile that strikes my fancy is a fake one! I'm wising up and will share with you some clues that you've hit on a catfishing profile. I've never gotten to the stage where they ask for money (yet!) but I know if I continue conversing with that account I will be hit up.

  1. The account has pictures that are a little too-good-to-be-true.
  2. The fake persona wants to move off the site quickly to text messaging by phone.
  3. The individual on the other end moves right into terms of endearment. Look for "dear," "sunshine," "beautiful," "honey," "babe," etc.
  4. Messages have typos. Often the profile says they are European born or something to account for that.
  5. The profile often says that they are widowed rather than divorced.
  6. Your texts suggesting a phone call or in-person meeting are glossed over.
  7. The receiver of your messages forgets things you've shared with them.

Below are some recent (2022) images used by catfishing / phishing accounts. Note: if you see your own photo below, it means someone's using your images for fraud. Contact me and I'll remove them but you also need to notify POF.

You can reverse image search with the free app called Tineye. https://tineye.com/







Monday, November 2, 2015

#comcastoutage -- a chat

#ComcastOutage

Miami

sent a report to  http://customer.xfinity.com/help-and-support/vp-contact-form which supposedly goes to Tom Karinshak 
Senior Vice President of Customer Experience

Mr. Karinshak states here
"Bringing you the absolute best experience every time, every interaction - that’s our number one goal. Many of you have shared your thoughts with us so please keep the feedback coming. We will continue to use your responses to help us continuously improve." 



I'm documenting this customer service experience.Experiencing outages in my coverage area. I work from home and was not able to provide service to my clients Friday. I called and was told there was an outage. Service was to be restored several hours later. I opted for a text message when service was restored. I did not receive a text.
The service was restored after several hours, but there were multiple outages during the weekend.

Today (Monday) I experience an outage at my home around 10 a.m. The recording said service would be restored around 2 pm. Then I spoke to billing and they told me it would be restored around noon. I called at 2:30 and was told to expect service to be restored in 24 hours. I'm out many hours of work. I can't maintain service to my customer with the repeated interruptions from Comcast's service.

Below is the transcript of the 2nd live chat with Comcast today.
During the first chat, John said to go here to find equipment comptible with Comcast's service: http://mydeviceinfo.comcast.net/
http://customer.xfinity.com/help-and-support/vp-contact-form
Experiencing outages in my coverage area. I work from home and was not able to provide service to my clients Friday. I called and was told there was an outage. Service was to be restored several hours later. I opted for a text message when service was restored. I did not receive a text.
The service was restored after several hours, but there were multiple outages during the weekend.

Today (Monday) I experience an outage at my home around 10 a.m. The recording said service would be restored around 2 pm. Then I spoke to billing and they told me it would be restored around noon. I called at 2:30 and was told to expect service to be restored in 24 hours. I'm out many hours of work. I can't maintain service to my customer with the repeated interruptions from Comcast's service.

user Ann has entered room
analyst Mayank has entered room
·         Mayank
·         2:43PM
Hello Ann_, Thank you for contacting Comcast Live Chat Support. My name is Mayank. Please give me one moment to review your information.
·         Mayank
·         2:43PM
Hello! I hope your day is going well. Please give me a moment to look at your account information.
·         Ann
·         2:43PM
My Issue: I was in a chat with John and asked for a copy of the chat. He said an option would appear to print the chat when I closed it. I didn't see that option.
·         Mayank
·         2:44PM
I would like to inform that you need to click on that option on live chat than you could copy your chat .
·         Mayank
·         2:45PM
May I please know what issue you are facing with comcast services .
·         Ann
·         2:45PM
John told me when the chat was closed I could get it. Do you have a record of my chat?
·         Ann
·         2:46PM
I need to know if service to my account has been restored. Also, John said the modem on my account is not sufficient
·         Mayank
·         2:46PM
Sure
·         Mayank
·         2:46PM
I will be more than glad to assist you with your issue.
·         Mayank
·         2:47PM
Thank you for the information. Please allow me a minute to review your account information. May I place your chat on hold?
·         Mayank
·         2:47PM
"For account security & verification, may I please know the following as they appear on the account:1] The complete address where the services are installed. Please include Apt/unit #, State & Zip.2] The last 4 of the SSN listed on the account or your Comcast account number."
·         Ann
·         2:47PM
I also would like a credit for the service to my account. I was supposed to be texted when service was restored last Friday. I did not receive a text notification. I was also supposed to be called today when service is restored. I have not received a call. I had to drive to get wi-fi and do not want to go home and find I still have an outage.
·         Ann
·         2:48PM
I have lost income as a result of Comcast's repeated outage, as well as failure to inform me as represented when service is restored.
·         Ann
·         2:48PM
I am very upset at Comcast's repeated failure to provide service without disruption as well as failure to give proper information and updates as promised.
·         Ann
·         [address deleted for privacy]Ann
·         2:50PM

·         Mayank
·         2:51PM
Please stay connected while I transfer the chat to the billing department for further support. Before I transfer you, would there be anything else that I can assist you with?
·         Ann
·         2:51PM
Is there any way to get a copy of the chat emailed?
·         Mayank
·         2:51PM
I need to transfer this session to billing department for credit on account .
·         Ann
·         2:52PM
Can you first tell me whether connection has been restored at my home?
·         Ann
·         2:52PM
Also, I need to know about what John shared about the equipment--my modem--he said it was insufficient for service. It's what I was advised by Comcast as comptible equipment.
·         Mayank
·         2:53PM
I have checked that outage time Reported 11/02/2015 09:32 AM EST Estimated End 11/02/2015 02:34 PM EST .
·         Ann
·         2:53PM
Mayank, please provide your customer rep ID as well. Thank you. I will wait.
·         Ann
·         2:53PM
You have provided me an ESTIMATE end time for the outage. I need confirmation the service is restored. Thank you.
·         Ann
·         2:53PM
I had called around 2:30 and was told most recently to expect service to be restored within 24 hours.
·         Mayank
·         2:55PM
Yes,services will be restore in next 2-3 hours as per outage ID .
·         Ann
·         2:56PM
So you are telling me that service HAS NOT been yet restored? John told me that service HAD already been restored? Did you see my question asking about whether you are able to access the last chat?
·         Mayank
·         2:57PM
I do apology but I am not authorize for accessing other chats .
·         Ann
·         2:58PM
Okay, I understand. May I ask you for your Customer service rep ID?
·         Mayank
·         3:00PM
My Customer service rep ID is MayankMBST .
·         Mayank
·         3:00PM
Please give me a minute let try to refresh modem and connection and hope for internet will work .
·         Ann
·         3:00PM
Thank you, Mayank.
·         Ann
·         3:01PM
Is is possible to have a chat transcript emailed? I had to go to the library to work and do not have acces to a printer here.
·         Mayank
·         3:01PM
Please note Open Ticket #CR522606823 .
·         Mayank
·         3:02PM
Your internet will resume as soon as possible .
·         Mayank
·         3:02PM
f58f8db3-90a2-4ad8-b895-e5f7a94c35b8
·         Mayank
·         3:02PM
Please save this ID for current chat .
·         Ann
·         3:03PM
Thank you, Mayank. Can you transfer the chat to billing now, so that I can get an adjustment for the repeated outages?
·         Mayank
·         3:03PM
Sure
·         Mayank
·         3:03PM
Please stay connected while I transfer the chat to the correct department for further support. Before I transfer you, would there be anything else that I can assist you with?
·         Ann
·         3:05PM
Yes, can you check if the modem I'm using is correct for my service? John was able to look that up and said it would not work well for connectivity.
·         Mayank
·         3:07PM
I have checked modem and found its not working and showing outage .
·         Mayank
·         3:08PM
Please stay connected while I transfer the chat to the billing department for further support .
·         Ann
·         3:08PM
Okay
·         Mayank
·         3:09PM
Please wait, while the problem is escalated to another analyst
user Ann has entered room
analyst Beverly has entered room
Waiting for response from Mayank
·         Beverly
·         3:09PM
Good day ! I hope you're having a great day!
analyst Mayank has left room
·         Beverly
·         3:10PM
Hi there, Ann!
·         Ann
·         3:10PM
Hello, I've been calling Comcast repeatedly today regarding the outage in my area. Apparently service still has not been restored.
·         Beverly
·         3:11PM
My apologies for the inconvenience this has caused you, Ann.
·         Beverly
·         3:11PM
I understand that you would like to be credited for the outage in your area.
·         Beverly
·         3:11PM
No worries.I will be more than glad to take care of this for you.,
·         Ann
·         3:11PM
Yes, it's very inconvenient.
·         Beverly
·         3:11PM
For security purposes, can I please have the full service address and the last 4 digits of your social security number?
·         Ann
·         3:12PM
I had outages Friday that I reported and requested a text when service was restored.
·         Ann
·         [address deleted for privacy]Ann
I never received a text Friday that service was restored. The intenet has been intermittently out during the weekend, and since 10 am today.
·         Beverly
·         3:14PM
Thank you for that information . My apologies for the inconvenience this has caused you, Ann.
·         Beverly
·         3:15PM
I would like to confirm, is the service now working?
·         Ann
·         3:15PM
I cannot get confirmation that it's working. I'm not at the residence. I had to go somewhere today to work.
·         Ann
·         3:16PM
I was on a chat with one rep who assured me service is restored. The next rep says it's not.
·         Beverly
·         3:18PM
Oh, I see.
·         Beverly
·         3:18PM
I sincerely understand you, Ann.
·         Beverly
·         3:18PM
No worries, here is what we can do for a nice and valued customer like you.
·         Ann
·         3:19PM
I'm sorry, I didn't understand what you were offering?
·         Beverly
·         3:20PM
Please be advised that in order for us to make sure that we can cover all the days that you have no service, we apply the credit once the service is restored. Please contact us back through our Comcast Support Hotline 1-800-934-6489 (XFINITY) once you have confirmed that service is restored.
·         Beverly
·         3:20PM
We will certainly be more than glad to assist you and to apply the proper credits.
·         Ann
·         3:21PM
Can you please provide me with a copy of the chat? I'm at the library and have not way to print it.
·         Ann
·         3:21PM
Can you also provide me with your customer service number for my records?
·         Beverly
·         3:22PM
Sure thing, Ann.I just want to make sure that all your issues are resolved on my end.
·         Ann
·         3:22PM
Please be away that besides lost income, I've incurred time contacting Comcast to report that outages, to be on chat, traveling for internet, as well as parking. Also, Comcast has given conflicing information about whether my service is restored.
·         Ann
·         3:22PM
I don't feel that a prorated credit for a few days of service is sufficient compensation.
·         Ann
·         3:24PM
Hello, are you still here, Beverly?
·         Beverly
·         3:25PM
Yes, I am here.
·         Beverly
·         3:25PM
I would like you to know that I am with you on this, Ann. No worries, I assure you that proper credits will be applied for the days that you had an outage.
·         Beverly
·         3:25PM
I will make sure to leave your account fully noted with our interaction for reference and for your convenience.
·         Ann
·         3:26PM
Could you please provide me with your Customer Service rep ID, Beverly?
·         Beverly
·         3:27PM
Sure, that is 34354.
·         Beverly
·         3:27PM
If you wish to view a copy of your chat transcript after we are done here, click on the "Transcript" button in the chat screen. Once done, click the "Print Transcript" button to get a copy of your current interaction.
·         Beverly
·         3:27PM
I have also placed a complete notations in your account, Ann.
·         Beverly
·         3:27PM
So happy I could help. How else can I be of service to you today?
·         Ann
·         3:29PM
Hi Beverly, I think you may have missed my note that I had to go to a library to work today because I don't have internet connection. I'm not able to print the chat. Can you email me a transcript of the chat? Do you have that capability?
·         Beverly
·         3:30PM
I do apologize for that, Ann.
·         Beverly
·         3:30PM
If you wish to have a copy of this chat transcript. After we are done here, please click on end session, and you will be brought to a page that asks you some survey questions. At the end of the survey you will see a button called `View Transcript`. Click the button, then `Email`, then enter your E-mail address and click send. You will receive a copy of the chat session in the E-mail address you entered.
·         Ann
·         3:30PM
I did that before. I never go a VIEW TRANSCRIPT.
·         Beverly
·         3:32PM
Oh. I see. No worries, Ann. After you have answered the survey questions on how I have assisted your concern, the `View Transcript`.button will show.
·         Ann
·         3:32PM
Okay, I will try it again. I lost the last transcript where I had been advised that my service was restored, which I have afterwards been informed it wasn't. Thank you.
  • Ann
·         3:32PM
Okay, I will try it again. I lost the last transcript where I had been advised that my service was restored, which I have afterwards been informed it wasn't. Thank you.
·         Beverly
·         3:34PM
You are welcome. I do appreciate your cooperation and understanding on this, Ann.
·         Beverly
·         3:34PM
you have been such a nice customer. Thank you.
·         Beverly
·         3:34PM
?Ant
·         Beverly
·         3:34PM
Whoops! Please disregard the typo in my last message!
·         Beverly
·         3:34PM
So happy I could help. How else can I be of service to you today?
·         Ann
·         3:35PM
No, nothing further. I appreciate your notating my account.

NOTE: NO option to print chat appeared.