tag:blogger.com,1999:blog-64862705332741671862024-03-06T00:30:36.447-08:00CatapultPropelling you to better results.annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.comBlogger19125tag:blogger.com,1999:blog-6486270533274167186.post-22838467658543434062022-09-08T06:11:00.000-07:002022-09-08T06:11:52.612-07:00Are You Being Catfished on POF? Clues and fake pics here.<p> I'm on Plenty of Fish (POF) and recently every profile that strikes my fancy is a fake one! I'm wising up and will share with you some clues that you've hit on a catfishing profile. I've never gotten to the stage where they ask for money (yet!) but I know if I continue conversing with that account I will be hit up.</p><p></p><ol style="text-align: left;"><li>The account has pictures that are a little too-good-to-be-true.</li><li>The fake persona wants to move off the site quickly to text messaging by phone.</li><li>The individual on the other end moves right into terms of endearment. Look for "dear," "sunshine," "beautiful," "honey," "babe," etc.</li><li>Messages have typos. Often the profile says they are European born or something to account for that.</li><li>The profile often says that they are widowed rather than divorced.</li><li>Your texts suggesting a phone call or in-person meeting are glossed over.</li><li>The receiver of your messages forgets things you've shared with them.<br /><br /></li></ol>Below are some recent (2022) images used by catfishing / phishing accounts. Note: if you see your own photo below, it means someone's using your images for fraud. Contact me and I'll remove them but you also need to notify POF.<br /><br />You can reverse image search with the free app called Tineye. <a href="https://tineye.com/">https://tineye.com/</a><br /><br /><br /><br /><br /><p></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiyrgaa5JuuSWXwVpGT5T9bhtlxZdLWwIIgDHP4WrK69aOZYjSylOz8bR4TocTQuG-02Ia6EOftyNjY4jxF7NELvFLQ8NqdjDkq-b4qLAf3ggxvMMTS_niehgTrvSijCnozMlCFJd8CTlS5WTJ83C4GsJjI0to4KlasBcz17ULuDJ5G7aDRuaeRJpKROQ/s583/daniel%20ansel.PNG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="583" data-original-width="405" height="557" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiyrgaa5JuuSWXwVpGT5T9bhtlxZdLWwIIgDHP4WrK69aOZYjSylOz8bR4TocTQuG-02Ia6EOftyNjY4jxF7NELvFLQ8NqdjDkq-b4qLAf3ggxvMMTS_niehgTrvSijCnozMlCFJd8CTlS5WTJ83C4GsJjI0to4KlasBcz17ULuDJ5G7aDRuaeRJpKROQ/w387-h557/daniel%20ansel.PNG" width="387" /></a><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi8vj9WzB8umEEYlqP8YqJ16Ljf1DQnk1ykYGnx8e7-R3eUk_jLazsqfSBHwTtlC0X1PBimbnEPFwaJfPzDKZ7pSEmw_AhAbVy9OoPm_zXedZYIyOJXC8DDrcL9df0izqD3KMx0xa4OjgDN4JUX15aG-o4vGps8kLfCaIJz9lRGaMW5ZXj511P8YpVe7g/s515/5dfd464df-2da1-4be3-9d9f-b9a21fca318c.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="480" data-original-width="515" height="298" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi8vj9WzB8umEEYlqP8YqJ16Ljf1DQnk1ykYGnx8e7-R3eUk_jLazsqfSBHwTtlC0X1PBimbnEPFwaJfPzDKZ7pSEmw_AhAbVy9OoPm_zXedZYIyOJXC8DDrcL9df0izqD3KMx0xa4OjgDN4JUX15aG-o4vGps8kLfCaIJz9lRGaMW5ZXj511P8YpVe7g/s320/5dfd464df-2da1-4be3-9d9f-b9a21fca318c.jpg" width="320" /></a></div><br /></div><br /><p><br /></p>annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-18094639493665018042015-11-02T12:39:00.002-08:002015-11-02T12:56:27.402-08:00#comcastoutage -- a chat#ComcastOutage<br />
<br />
Miami<br />
<br />
<div class="MsoNormal">
sent a report to http://customer.xfinity.com/help-and-support/vp-contact-form which supposedly goes to <span style="background-color: white; color: #444444; font-family: "helvetica neue" , "helvetica" , "arial" , sans-serif; font-size: 14px; line-height: 18px;">Tom Karinshak</span><span style="background-color: white; color: #444444; font-family: "helvetica neue" , "helvetica" , "arial" , sans-serif; font-size: 14px; line-height: 18px;"> </span></div>
<span style="background-color: white; color: #444444; font-family: "helvetica neue" , "helvetica" , "arial" , sans-serif; font-size: 14px; line-height: 18px;">Senior Vice President of Customer Experience</span><br />
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<span style="color: #444444; font-family: "helvetica neue" , "helvetica" , "arial" , sans-serif;"><span style="font-size: 14px; line-height: 18px;"><br /></span></span></div>
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Mr. Karinshak states <a href="http://www.xfinity.com/Corporate/Customers/TomKCustCare.html" target="_blank">here</a></div>
<div>
<span style="background-color: white; color: #444444; font-family: "helvetica neue" , "helvetica" , "arial" , sans-serif; font-size: 14px; line-height: 18px;">"Bringing you the absolute best experience every time, every interaction - that’s our number one goal. Many of you have shared your thoughts with us so please keep the feedback coming. We will continue to use your responses to help us continuously improve." </span><span style="color: #444444; font-family: "helvetica neue" , "helvetica" , "arial" , sans-serif;"><span style="font-size: 14px; line-height: 18px;"><br /></span></span><br />
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<span style="color: #444444; font-family: "helvetica neue" , "helvetica" , "arial" , sans-serif;"><span style="font-size: 14px; line-height: 18px;"><br /></span></span>
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I'm documenting this customer service experience.Experiencing outages in my coverage area. I work from home
and was not able to provide service to my clients Friday. I called and was told
there was an outage. Service was to be restored several hours later. I opted
for a text message when service was restored. I did not receive a text. </div>
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The service was restored after several hours, but there were
multiple outages during the weekend.</div>
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<br /></div>
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Today (Monday) I experience an outage at my home around 10
a.m. The recording said service would be restored around 2 pm. Then I spoke to
billing and they told me it would be restored around noon. I called at 2:30 and
was told to expect service to be restored in 24 hours. I'm out many hours of
work. I can't maintain service to my customer with the repeated interruptions
from Comcast's service.</div>
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<br /></div>
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Below is the transcript of the 2nd live chat with Comcast today.<br />
During the first chat, John said to go here to find equipment comptible with Comcast's service: http://mydeviceinfo.comcast.net/</div>
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http://customer.xfinity.com/help-and-support/vp-contact-form
</div>
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Experiencing outages in my coverage area. I work from home
and was not able to provide service to my clients Friday. I called and was told
there was an outage. Service was to be restored several hours later. I opted
for a text message when service was restored. I did not receive a text. </div>
<div class="MsoNormal">
The service was restored after several hours, but there were
multiple outages during the weekend.</div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Today (Monday) I experience an outage at my home around 10
a.m. The recording said service would be restored around 2 pm. Then I spoke to
billing and they told me it would be restored around noon. I called at 2:30 and
was told to expect service to be restored in 24 hours. I'm out many hours of
work. I can't maintain service to my customer with the repeated interruptions
from Comcast's service.</div>
<div class="MsoNormal">
<br /></div>
<div align="center" class="MsoNormal" style="background: white; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<i><span style="color: #6e6e6e; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">user Ann has entered room<o:p></o:p></span></i></div>
<div align="center" class="MsoNormal" style="background: white; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<i><span style="color: #6e6e6e; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">analyst Mayank has entered room<o:p></o:p></span></i></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l39 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:43PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Hello Ann_, Thank you
for contacting Comcast Live Chat Support. My name is Mayank. Please give me one
moment to review your information.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l5 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l5 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:43PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Hello! I hope your day
is going well. Please give me a moment to look at your account information.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:43PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">My Issue: I was in a
chat with John and asked for a copy of the chat. He said an option would appear
to print the chat when I closed it. I didn't see that option.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l13 level1 lfo4; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:44PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I would like to inform
that you need to click on that option on live chat than you could copy your
chat .<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l18 level1 lfo5; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l18 level1 lfo5; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:45PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">May I please know what
issue you are facing with comcast services .<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l23 level1 lfo6; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l23 level1 lfo6; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:45PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">John told me when the
chat was closed I could get it. Do you have a record of my chat?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l65 level1 lfo7; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l65 level1 lfo7; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:46PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I need to know if
service to my account has been restored. Also, John said the modem on my
account is not sufficient<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l26 level1 lfo8; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l26 level1 lfo8; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:46PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Sure<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l8 level1 lfo9; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l8 level1 lfo9; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:46PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I will be more than
glad to assist you with your issue.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l55 level1 lfo10; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l55 level1 lfo10; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:47PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Thank you for the
information. Please allow me a minute to review your account information. May I
place your chat on hold?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l48 level1 lfo11; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l48 level1 lfo11; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:47PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">"For account
security & verification, may I please know the following as they appear on
the account:1] The complete address where the services are installed. Please
include Apt/unit #, State & Zip.2] The last 4 of the SSN listed on the
account or your Comcast account number."<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l45 level1 lfo12; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l45 level1 lfo12; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:47PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I also would like a
credit for the service to my account. I was supposed to be texted when service
was restored last Friday. I did not receive a text notification. I was also
supposed to be called today when service is restored. I have not received a
call. I had to drive to get wi-fi and do not want to go home and find I still
have an outage.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l85 level1 lfo13; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l85 level1 lfo13; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:48PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I have lost income as
a result of Comcast's repeated outage, as well as failure to inform me as
represented when service is restored.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l61 level1 lfo14; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l61 level1 lfo14; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:48PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I am very upset at
Comcast's repeated failure to provide service without disruption as well as
failure to give proper information and updates as promised.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l12 level1 lfo15; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; margin-left: 179.7pt; mso-line-height-alt: 7.0pt; mso-list: l37 level1 lfo16; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal;">
</span></span><!--[endif]--><span style="background: #AAD7FA; color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt;">[address deleted for privacy]</span><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l37 level1 lfo16; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:50PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<br /></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l86 level1 lfo17; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l86 level1 lfo17; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:51PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Please stay connected
while I transfer the chat to the billing department for further support. Before
I transfer you, would there be anything else that I can assist you with?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l34 level1 lfo18; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l34 level1 lfo18; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:51PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Is there any way to
get a copy of the chat emailed?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l36 level1 lfo19; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l36 level1 lfo19; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:51PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I need to transfer
this session to billing department for credit on account .<o:p></o:p></span></div>
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</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:52PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Can you first tell me
whether connection has been restored at my home?<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:52PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Also, I need to know
about what John shared about the equipment--my modem--he said it was
insufficient for service. It's what I was advised by Comcast as comptible
equipment.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l40 level1 lfo22; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:53PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I have checked that
outage time Reported 11/02/2015 09:32 AM EST Estimated End 11/02/2015 02:34 PM
EST .<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:53PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank, please provide
your customer rep ID as well. Thank you. I will wait.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:53PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">You have provided me
an ESTIMATE end time for the outage. I need confirmation the service is
restored. Thank you.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:53PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I had called around
2:30 and was told most recently to expect service to be restored within 24
hours.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:55PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Yes,services will be
restore in next 2-3 hours as per outage ID .<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:56PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">So you are telling me
that service HAS NOT been yet restored? John told me that service HAD already
been restored? Did you see my question asking about whether you are able to
access the last chat?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l83 level1 lfo28; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:57PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I do apology but I am
not authorize for accessing other chats .<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">2:58PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Okay, I understand.
May I ask you for your Customer service rep ID?<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:00PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">My Customer service
rep ID is MayankMBST .<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l79 level1 lfo31; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l79 level1 lfo31; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:00PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Please give me a
minute let try to refresh modem and connection and hope for internet will work
.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l80 level1 lfo32; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l80 level1 lfo32; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:00PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Thank you, Mayank.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l15 level1 lfo33; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l15 level1 lfo33; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:01PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Is is possible to have
a chat transcript emailed? I had to go to the library to work and do not have
acces to a printer here.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l11 level1 lfo34; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l11 level1 lfo34; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:01PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Please note Open
Ticket #CR522606823 .<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l9 level1 lfo35; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l9 level1 lfo35; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:02PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Your internet will
resume as soon as possible .<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l30 level1 lfo36; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l30 level1 lfo36; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:02PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">f58f8db3-90a2-4ad8-b895-e5f7a94c35b8<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l7 level1 lfo37; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l7 level1 lfo37; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:02PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Please save this ID
for current chat .<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l16 level1 lfo38; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l16 level1 lfo38; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:03PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Thank you, Mayank. Can
you transfer the chat to billing now, so that I can get an adjustment for the
repeated outages?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l60 level1 lfo39; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l60 level1 lfo39; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:03PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Sure<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l21 level1 lfo40; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l21 level1 lfo40; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:03PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Please stay connected
while I transfer the chat to the correct department for further support. Before
I transfer you, would there be anything else that I can assist you with?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l50 level1 lfo41; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l50 level1 lfo41; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:05PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Yes, can you check if
the modem I'm using is correct for my service? John was able to look that up
and said it would not work well for connectivity.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l41 level1 lfo42; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l41 level1 lfo42; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:07PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I have checked modem
and found its not working and showing outage .<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l70 level1 lfo43; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l70 level1 lfo43; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:08PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Please stay connected
while I transfer the chat to the billing department for further support .<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l31 level1 lfo44; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l31 level1 lfo44; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:08PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Okay<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l89 level1 lfo45; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Mayank<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l89 level1 lfo45; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:09PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Please wait, while the
problem is escalated to another analyst<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="background: white; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<i><span style="color: #6e6e6e; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">user Ann has entered room<o:p></o:p></span></i></div>
<div align="center" class="MsoNormal" style="background: white; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<i><span style="color: #6e6e6e; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">analyst Beverly has entered room<o:p></o:p></span></i></div>
<div align="center" class="MsoNormal" style="background: white; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<i><span style="color: #6e6e6e; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Waiting for response from Mayank<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l33 level1 lfo46; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l33 level1 lfo46; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:09PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Good day ! I hope
you're having a great day!<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="background: white; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in; text-align: center;">
<i><span style="color: #6e6e6e; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">analyst Mayank has left room<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l51 level1 lfo47; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l51 level1 lfo47; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:10PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Hi there, Ann!<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l57 level1 lfo48; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l57 level1 lfo48; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:10PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Hello, I've been
calling Comcast repeatedly today regarding the outage in my area. Apparently
service still has not been restored.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l0 level1 lfo49; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l0 level1 lfo49; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:11PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">My apologies for the
inconvenience this has caused you, Ann.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l19 level1 lfo50; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l19 level1 lfo50; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:11PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I understand that you
would like to be credited for the outage in your area.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l77 level1 lfo51; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l77 level1 lfo51; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:11PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">No worries.I will be
more than glad to take care of this for you.,<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l24 level1 lfo52; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l24 level1 lfo52; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:11PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Yes, it's very
inconvenient.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l49 level1 lfo53; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l49 level1 lfo53; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:11PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">For security purposes,
can I please have the full service address and the last 4 digits of your social
security number?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l44 level1 lfo54; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l44 level1 lfo54; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:12PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I had outages Friday
that I reported and requested a text when service was restored.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l43 level1 lfo55; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; margin-left: 179.7pt; mso-line-height-alt: 7.0pt; mso-list: l2 level1 lfo56; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal;">
</span></span><!--[endif]--><span style="background: #AAD7FA; color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt;">[address deleted for privacy]</span><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I never received a
text Friday that service was restored. The intenet has been intermittently out
during the weekend, and since 10 am today.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l32 level1 lfo57; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l32 level1 lfo57; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:14PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Thank you for that
information . My apologies for the inconvenience this has caused you, Ann.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l87 level1 lfo58; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l87 level1 lfo58; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:15PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I would like to
confirm, is the service now working?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l63 level1 lfo59; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l63 level1 lfo59; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:15PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I cannot get
confirmation that it's working. I'm not at the residence. I had to go somewhere
today to work.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l66 level1 lfo60; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l66 level1 lfo60; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:16PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I was on a chat with
one rep who assured me service is restored. The next rep says it's not.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l14 level1 lfo61; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l14 level1 lfo61; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:18PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Oh, I see.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l1 level1 lfo62; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l1 level1 lfo62; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:18PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I sincerely understand
you, Ann.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l4 level1 lfo63; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l4 level1 lfo63; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:18PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">No worries, here is
what we can do for a nice and valued customer like you.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l76 level1 lfo64; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l76 level1 lfo64; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:19PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I'm sorry, I didn't
understand what you were offering?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l59 level1 lfo65; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l59 level1 lfo65; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:20PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Please be advised that
in order for us to make sure that we can cover all the days that you have no
service, we apply the credit once the service is restored. Please contact us
back through our Comcast Support Hotline 1-800-934-6489 (XFINITY) once you have
confirmed that service is restored.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l54 level1 lfo66; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l54 level1 lfo66; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:20PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">We will certainly be
more than glad to assist you and to apply the proper credits.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l56 level1 lfo67; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l56 level1 lfo67; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:21PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Can you please provide
me with a copy of the chat? I'm at the library and have not way to print it.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l53 level1 lfo68; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l53 level1 lfo68; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:21PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Can you also provide
me with your customer service number for my records?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l75 level1 lfo69; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l75 level1 lfo69; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:22PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Sure thing, Ann.I just
want to make sure that all your issues are resolved on my end.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l38 level1 lfo70; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l38 level1 lfo70; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:22PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Please be away that
besides lost income, I've incurred time contacting Comcast to report that
outages, to be on chat, traveling for internet, as well as parking. Also,
Comcast has given conflicing information about whether my service is restored.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l84 level1 lfo71; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l84 level1 lfo71; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:22PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I don't feel that a
prorated credit for a few days of service is sufficient compensation.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l73 level1 lfo72; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l73 level1 lfo72; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:24PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Hello, are you still
here, Beverly?<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l17 level1 lfo73; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l17 level1 lfo73; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:25PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Yes, I am here.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l62 level1 lfo74; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l62 level1 lfo74; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:25PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I would like you to
know that I am with you on this, Ann. No worries, I assure you that proper
credits will be applied for the days that you had an outage.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l78 level1 lfo75; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l78 level1 lfo75; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:25PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I will make sure to
leave your account fully noted with our interaction for reference and for your
convenience.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l22 level1 lfo76; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l22 level1 lfo76; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:26PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Could you please
provide me with your Customer Service rep ID, Beverly?<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l52 level1 lfo77; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:27PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Sure, that is 34354.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l91 level1 lfo78; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l91 level1 lfo78; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:27PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">If you wish to view a
copy of your chat transcript after we are done here, click on the
"Transcript" button in the chat screen. Once done, click the
"Print Transcript" button to get a copy of your current interaction.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l46 level1 lfo79; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l46 level1 lfo79; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:27PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I have also placed a
complete notations in your account, Ann.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:27PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">So happy I could help.
How else can I be of service to you today?<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l92 level1 lfo81; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:29PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Hi Beverly, I think
you may have missed my note that I had to go to a library to work today because
I don't have internet connection. I'm not able to print the chat. Can you email
me a transcript of the chat? Do you have that capability?<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:30PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I do apologize for
that, Ann.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:30PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">If you wish to have a
copy of this chat transcript. After we are done here, please click on end
session, and you will be brought to a page that asks you some survey questions.
At the end of the survey you will see a button called `View Transcript`. Click
the button, then `Email`, then enter your E-mail address and click send. You
will receive a copy of the chat session in the E-mail address you entered.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l35 level1 lfo84; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l35 level1 lfo84; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:30PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">I did that before. I
never go a VIEW TRANSCRIPT.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l64 level1 lfo85; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:32PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Oh. I see. No worries,
Ann. After you have answered the survey questions on how I have assisted your
concern, the `View Transcript`.button will show.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l25 level1 lfo86; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 6.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
<div class="MsoNormal" style="background: white; line-height: 7.0pt; margin-left: 179.7pt; mso-list: l25 level1 lfo86; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; text-indent: -.25in;">
<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 4.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 4.5pt; mso-fareast-font-family: "Times New Roman";">3:32PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 9.35pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";">Okay, I will try it
again. I lost the last transcript where I had been advised that my service was
restored, which I have afterwards been informed it wasn't. Thank you.<o:p></o:p></span></div>
<ul type="disc">
<li class="MsoNormal" style="background: white; color: #333333; line-height: 11.25pt; mso-list: l74 level1 lfo87; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in;"><span style="font-family: "arial" , "sans-serif"; font-size: 6.5pt; mso-fareast-font-family: "Times New Roman";"><input type="text" /></span><b><span style="font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></li>
</ul>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 7.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 7.5pt; mso-fareast-font-family: "Times New Roman";">3:32PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #AAD7FA; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Okay, I will try it
again. I lost the last transcript where I had been advised that my service was
restored, which I have afterwards been informed it wasn't. Thank you.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 7.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 7.5pt; mso-fareast-font-family: "Times New Roman";">3:34PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">You are welcome. I do
appreciate your cooperation and understanding on this, Ann.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 7.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 7.5pt; mso-fareast-font-family: "Times New Roman";">3:34PM<o:p></o:p></span></i></div>
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<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">you have been such a
nice customer. Thank you.<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 7.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 7.5pt; mso-fareast-font-family: "Times New Roman";">3:34PM<o:p></o:p></span></i></div>
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<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">?Ant<o:p></o:p></span></div>
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</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 7.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 7.5pt; mso-fareast-font-family: "Times New Roman";">3:34PM<o:p></o:p></span></i></div>
<div class="MsoNormal" style="background: #D6D6D6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Whoops! Please
disregard the typo in my last message!<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 10.5pt; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Beverly<o:p></o:p></span></b></div>
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<!--[if !supportLists]--><span style="color: #333333; font-family: "symbol"; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 7.5pt; mso-bidi-font-style: italic; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 7.5pt; mso-fareast-font-family: "Times New Roman";">3:34PM<o:p></o:p></span></i></div>
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<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">So happy I could help.
How else can I be of service to you today?<o:p></o:p></span></div>
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</span></span><!--[endif]--><b><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">Ann<o:p></o:p></span></b></div>
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</span></span><!--[endif]--><i><span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 7.5pt; mso-fareast-font-family: "Times New Roman";">3:35PM<o:p></o:p></span></i></div>
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<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";">No, nothing further. I
appreciate your notating my account.<o:p></o:p></span></div>
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<span style="color: #333333; font-family: "arial" , "sans-serif"; font-size: 10.5pt; mso-fareast-font-family: "Times New Roman";"><input type="text" /><o:p></o:p></span></div>
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<!--[if gte vml 1]><v:shapetype
id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t"
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style='width:468pt;height:249pt;visibility:visible;mso-wrap-style:square'>
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NOTE: NO option to print chat appeared.<br />
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<a href="https://www.blogger.com/blogger.g?blogID=6486270533274167186&pli=1" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"></a><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0Zgy45Veu-c8LfRz6pPMvIDmH8-yzLF89oF9tCzQewym0XD7ddCkbYwT2YiSjJ9kQ6ZClqrxwac3hI7oLTshnYOKS6ju9OFCZxof1K7o5Qm3GnL6tkoHmeutbj9s6HZmHTJSOGx_Cle0k/s1600/chat+1.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg0Zgy45Veu-c8LfRz6pPMvIDmH8-yzLF89oF9tCzQewym0XD7ddCkbYwT2YiSjJ9kQ6ZClqrxwac3hI7oLTshnYOKS6ju9OFCZxof1K7o5Qm3GnL6tkoHmeutbj9s6HZmHTJSOGx_Cle0k/s1600/chat+1.JPG" /></a></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh2ou9KlxY1oHc0IColhJEJEFdmX_MlvgyVTkp9oWEoASL2gxSrwpu5iD5n1OCf2767B5q7IlZYj-COQJGwCnciJgSB6-V_3ijAUEEBQFcg7F7OlkMK6JUoNW8Gu5pwnvOkqvPd2bMUyPoY/s1600/chat+2.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="172" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh2ou9KlxY1oHc0IColhJEJEFdmX_MlvgyVTkp9oWEoASL2gxSrwpu5iD5n1OCf2767B5q7IlZYj-COQJGwCnciJgSB6-V_3ijAUEEBQFcg7F7OlkMK6JUoNW8Gu5pwnvOkqvPd2bMUyPoY/s320/chat+2.JPG" width="320" /></a></div>
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annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-75144945333132863522015-09-17T21:23:00.002-07:002015-09-17T21:36:07.393-07:00Beware of Fake Online Profiles<div class="separator" style="clear: both; text-align: left;">
What do the following images have to do with each other? They are all related to a type of scam that is growing online...FAKE ONLINE PROFILES </div>
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(sorry, LinkedIn is going downhill, along with many other sites.)</div>
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A slimy attempt to pitch something using an attractive photo. In this case, it was an invitation that came in my Gmail account (see last screen capture) from this fictious, hard-working (and very poised!) young lady by the name of "Anna Glick." </div>
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Seems the good folk at prosimity.com are so eager to get people to try their new app that they are hitting people up through LinkedIn, asking them to connect via "Anna." And "Anna" (or whoever's behind Prosimity's misguided marketing scheme) has been pretty well, popular? Check out her LinkedIn connections, mostly men who seem to have jumped at the chance to connect and endorse this lovely lass. (2nd image)</div>
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If you suspect someone's not real, upload their pic on tineye.com (second image) and see what you get. In this case, "Anna" is also a Russian bride, available for other people eager to buy connectivity.</div>
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Oops, really Prosimity, this doesn't bode well.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjokK3lNtfLSd8v_OCcdcVuIp7xfldGJTACS0xkRbHPGPwCaDHD9Yum1IS6x63Be6qyaFg9GJOZJZxUwJCEh50bjnp6qfz_Uplx5z6v3-KeTBFLpmfrEZbpKylB8OOk2xaBfa0_KnwA7rfP/s1600/ag.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjokK3lNtfLSd8v_OCcdcVuIp7xfldGJTACS0xkRbHPGPwCaDHD9Yum1IS6x63Be6qyaFg9GJOZJZxUwJCEh50bjnp6qfz_Uplx5z6v3-KeTBFLpmfrEZbpKylB8OOk2xaBfa0_KnwA7rfP/s320/ag.jpg" width="320" /></a></div>
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Uploading the picture of "Anna" on Tineye shows she's available through Russian bride sites for other gullibles...<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkr2kdoSudFtc3o62wzNelXqSnRzgrUuKRx8e_x6zRp91eNIagpPt-t36La5jPW5bFtdZ8DR6mgaTViOB010vhAPwlUzgzlsh6cvtP7mwyRJUvzZocIBWEzORxhe3mdKLQVoWpnMicHGPY/s1600/fake+profiles.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgkr2kdoSudFtc3o62wzNelXqSnRzgrUuKRx8e_x6zRp91eNIagpPt-t36La5jPW5bFtdZ8DR6mgaTViOB010vhAPwlUzgzlsh6cvtP7mwyRJUvzZocIBWEzORxhe3mdKLQVoWpnMicHGPY/s1600/fake+profiles.JPG" /></a></div>
"Anna" has lots of connections (c'mon guys, did you think she was real?) and even endorsements...<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgIgDVjMcm1tWhSd9_P1uiiZkABSinoyaMF_InKkcieTtwOpIXrDRg2itobO0jRcw-3762QES5n3cljmak2xH2dhHKsKq5zXz6_iPK11yt54SmGFmkWp9zLQGilucBYWvyuvyhkdYxlutJ4/s1600/fake+linkedin+profiles.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="196" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgIgDVjMcm1tWhSd9_P1uiiZkABSinoyaMF_InKkcieTtwOpIXrDRg2itobO0jRcw-3762QES5n3cljmak2xH2dhHKsKq5zXz6_iPK11yt54SmGFmkWp9zLQGilucBYWvyuvyhkdYxlutJ4/s640/fake+linkedin+profiles.JPG" width="640" /></a></div>
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Wouldn't touch this app with a 10-foot pole!<br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibaNKeXYzEo8jOdP2qP5swSXvesGKMyF7RGgD5XXmHBXyGE9F87uHsYQey5sg1-uEBH4ROZWQeMkmYB7Ki1xrqTZOb8rxR3AvjKy2tS5cFE-pkYd5ODrOLDggneTlrtir2QZZfBX1tlfSF/s1600/fake+profile+invite.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="353" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEibaNKeXYzEo8jOdP2qP5swSXvesGKMyF7RGgD5XXmHBXyGE9F87uHsYQey5sg1-uEBH4ROZWQeMkmYB7Ki1xrqTZOb8rxR3AvjKy2tS5cFE-pkYd5ODrOLDggneTlrtir2QZZfBX1tlfSF/s640/fake+profile+invite.JPG" width="640" /></a></div>
<br />annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-89840945903763113082013-07-23T22:25:00.003-07:002013-07-23T22:26:28.210-07:00Keeping up with Joneses...or bloggersOne reason I always shuddered about going into teaching was that odious old saw, "those that can't do, teach." It's really a cruel thought, but sometimes true, if only because those that teach are not left with much time to do.<br />
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Well, that's my excuse for this week. I'm putting together content for a workshop on Blogging, and I'm not a very regular blogger, to tell the truth. I do have good content to share, because I have managed several blogs, edited posts, contributed as a guest blogger, and created blogs on several different platforms. And read and researched about blogs, and interviewed people about blogs. And soon will have created a verrrry comprehensive presentation about blogs, with fun blog images, collected tips, resources, etc. But that cannot be shared just yet, because my new students will be the ones to enjoy the labors of the material I've compiled for their edification and inspiration.<br />
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I'm hoping the workshop will be really fun, too. I can't wait to meet the people who are coming and hear what they want to learn about blogging. I created a pre-workshop "homework," which is a survey about their blogging exposure and goals, which I will share here after the workshop, in case anyone wants to create something similar for a workshop they are doing on blogging, or anything else. (I used <a href="http://www.surveymonkey.com/" target="_blank">SurveyMonkey</a>, which has free surveys, and is a pretty terrific tool, for casual or professional surveying needs.)<br />
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For now, I'm going to share one of the tidbits I've prepared for the workshop attendees. It's just something silly and fun, but maybe you will get a kick out of. Here's a Blogger Terms Word Search for your use. Contact me if you'd like me to send you this puzzle as a full page file. (The tool I used to create this was a fun and easy free tool from Discovery Education called <a href="http://puzzlemaker.discoveryeducation.com/WordSearchSetupForm.asp" target="_blank">Puzzlemaker</a>.) <br />
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWJtQo9HZipSV35Q9gjrQTd8CX4Z-UaCkSqWC7a5MuijNnorZ4qBnpVyOC5SXxREpH8lpCUhkaWyFjn3gg50008801ivSqv2iACA5uTNlLYDVAWtiNPQ4bV7SonYvIhdrYpfnHv2LA1QHR/s1600/Blogging+Terms+Word+Search.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgWJtQo9HZipSV35Q9gjrQTd8CX4Z-UaCkSqWC7a5MuijNnorZ4qBnpVyOC5SXxREpH8lpCUhkaWyFjn3gg50008801ivSqv2iACA5uTNlLYDVAWtiNPQ4bV7SonYvIhdrYpfnHv2LA1QHR/s1600/Blogging+Terms+Word+Search.jpg" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Blogging Terms Word Search by Ann Shea</td></tr>
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<br />annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-7342733666080700332013-07-21T21:50:00.000-07:002013-07-21T21:50:00.049-07:00Blase about blogging<br />
One of the curious things about blogging, like any other activity, is that it can become a regular habit, if one wishes, and like most habits, scheduling a regular time and some positive reinforcements for engaging in the activity, can help make the habit stick.<br />
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It helps to cultivate the habit if we're clear in why we want to incorporate the habit into our lifestyle. By keeping the end goal in the "mind's eye," we are more likely to value creating a strong behavior bond to stick with the habit, and muster up the gumption to continue with the effort that will bring about the repetition to help behavior recur.<br />
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For me, blogging is a sporadic thing. If I'm tasked with contributing or managing a corporate blog, the motivation is extrinsic. It's part of an agreement I make with an employer or client, and I commit to maintaining to the blog with an expected regularity. For personal blogs, it more of an indulgence activity, spurred on by winds of caprice. When I feel like shouting into the void to see if an echo returns my yodels, I tap out notes in a blog. It's really freeing, because I know I don't have an editorial stamp to redline my thoughts, or call me to task if I'm being long-winded or off-topic.<br />
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I'm revisiting Catapult as a blog I'd dabbled in too many moons ago. Dusting it off, I feel pangs of compunction, but not too heavy a burden of guilt. It's a blog I have some affection for. Neither grand pride of authorship nor dismay of disuse. Simply like a needlepoint that has been laid aside for some time, but able to be picked up at any time.<br />
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<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhpY7vvADXtm4QaYPsfPxc32QCjHT8YSNot6ITT2W84ABTNCQF0pEAp-Hc4e8AifbIEDDuh-gzKUGBUI1VWgHjjsSLUIu27_qE68I72ZbM7fqVn5GXL65uY9ARDffH4Q8bkWn-nVAvTHSko/s1600/n7IuoiW.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" height="240" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhpY7vvADXtm4QaYPsfPxc32QCjHT8YSNot6ITT2W84ABTNCQF0pEAp-Hc4e8AifbIEDDuh-gzKUGBUI1VWgHjjsSLUIu27_qE68I72ZbM7fqVn5GXL65uY9ARDffH4Q8bkWn-nVAvTHSko/s320/n7IuoiW.jpg" width="320" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">image from a free online source: http://www.rgbstock.com/</td><td class="tr-caption" style="text-align: center;"><br /></td></tr>
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It feels good to write again, and with expectation of readers who may glean some encouragement from entries here, I'm resuming here for a week or two. Let's see what happens.<br />
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---To be continued.---annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-90067080608325980022010-06-09T15:48:00.000-07:002010-06-09T15:48:42.510-07:00Ooph! Vampires and Zombies are the new buzzwords!This has been an exhausting 2 weeks. I've been holding my nose to the grindstone, my feet to the fire, my ears to the headset and my eyes to my laptop screen. What am I doing with all the hours online?<br />
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Well, I went on a marathon, masochistic spree of signing up for marketing, coaching, article writing opt-in newsletters. I found a funny trend. Marketing people are writing of subscribers who get in the "sales funnel" and don't buy as "zombies" and "vampires." Sounds like a little mud-slinging when people won't plunk down the greenbacks! But those words do make for catch copy headlines. I guess I'm probably a first class vampire by now.<br />
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<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhL5xIws5JfNKRp6sZjDUbAkAXI1B6JxSsjytmQRe01lbsnyHIsDq5ZHDZostvuL28bhmDyYgCn_xASg0V_NfKJ6y1V2gJnZCxPidmvzZ1B0b3KEG5-sWM2s_l9e1639t0WOc3K25KsVV9-/s1600/vampires2.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" height="223" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhL5xIws5JfNKRp6sZjDUbAkAXI1B6JxSsjytmQRe01lbsnyHIsDq5ZHDZostvuL28bhmDyYgCn_xASg0V_NfKJ6y1V2gJnZCxPidmvzZ1B0b3KEG5-sWM2s_l9e1639t0WOc3K25KsVV9-/s320/vampires2.jpg" width="320" /></a><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhk_UremrtsBUW8MgOxKimCeNo-Gf4ef5Rb7sVZCwsYTYDP29YAYrhxxtUx26SdycJmjjQnDIS-dUwzGVhE4LnRX9E2mpFsEpKVfNfLxm4sLuwhBHyqV-OdYfcYLDiPKfMuc4Pj9ZX9xX7S/s1600/vampires.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhk_UremrtsBUW8MgOxKimCeNo-Gf4ef5Rb7sVZCwsYTYDP29YAYrhxxtUx26SdycJmjjQnDIS-dUwzGVhE4LnRX9E2mpFsEpKVfNfLxm4sLuwhBHyqV-OdYfcYLDiPKfMuc4Pj9ZX9xX7S/s320/vampires.jpg" /></a></div>However, I did crack out my credit card today to purchase Apple's Quick Time Pro at $30 a pop. Let's see how it does in helping make some <span class="goog-spellcheck-word">podcasts</span> to share. annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com1tag:blogger.com,1999:blog-6486270533274167186.post-31874611911381344242010-04-21T11:28:00.000-07:002010-04-21T13:59:03.152-07:00Take a ride on the Google Wonder Wheel!<div style="text-align: right;"><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjsgisk0BfmAqHAnn69qv98MVY3ZnkURnIQJHbVB-3wsoxftaj3nhArgFEMzqsi4fJThiFvuxB0Yefo1HujiYoZV2s2h1ftbChBhh6AuIokU5vYOdU1-8ottgIh9-xJqqM4VRpZsSI6Gp5r/s1600/ferriswheel.JPG"><img style="display: block; margin: 0px auto 10px; text-align: center; cursor: pointer; width: 320px; height: 219px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjsgisk0BfmAqHAnn69qv98MVY3ZnkURnIQJHbVB-3wsoxftaj3nhArgFEMzqsi4fJThiFvuxB0Yefo1HujiYoZV2s2h1ftbChBhh6AuIokU5vYOdU1-8ottgIh9-xJqqM4VRpZsSI6Gp5r/s320/ferriswheel.JPG" alt="" id="BLOGGER_PHOTO_ID_5462696917673147538" border="0" /></a></div>A fun and potentially useful tool, The Google Wonder Wheel!<br /><br />Call me crazy, but I can't give up multitasking. I started the afternoon by attempting to listen to 2 <span class="blsp-spelling-error" id="SPELLING_ERROR_0">webinars</span> simultaneously, to whit:<br /><br />1) PR Web's offering:<br /> "<strong>The Key to Keywords: News Optimization For Better Results"<br /> <span style="font-size:85%;"><a href="http://event.on24.com/event/20/39/41/rt/1/documents/slidepdf/april21webinarkeytokeywords.pdf"><span style="color: rgb(0, 0, 153);"> (click here for <span class="blsp-spelling-error" id="SPELLING_ERROR_1">slideshow</span> digest version)</span></a></span></strong><br /><br />which won out for my attention over<span style="font-weight: bold;">:<br /><br /></span>2) <span class="blsp-spelling-error" id="SPELLING_ERROR_2">Citrix's</span> menu fare: <span style="font-weight: bold;"><br /> "Today’s Five Worst “Wish I’d Known That” Web 2.0 Trip-ups in Professional Service Marketing (And How to Avoid Them)</span> "<br /><br />Maybe you <span style="font-style: italic;">can</span> judge a <span class="blsp-spelling-error" id="SPELLING_ERROR_3">webinar</span> by its title. It should have been a tip-off that the substance of the presentation was inversely proportional to the length of its title?<br /><br />Any, one of the best take-<span class="blsp-spelling-error" id="SPELLING_ERROR_4">away's</span> from the PR Web presentation was the nifty Google search enhancement.<br /><br />Check out this easy description of how to access it during any Google search: <span style="font-size:85%;"><span style="font-size:130%;"><a style="color: rgb(51, 0, 51);" href="http://www.blogger.com/post-create.g?blogID=6486270533274167186&pli=1">How to Access the Google Wonder Wheel.</a><br /><br /></span></span><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhS27bnc6xneVGpwXj0gfOwqhx8ist0rcFInhR22Ypbk-PC-hFwIQvGaHqtd5Q76XSL_3NeWCAGbqrjNKuRCgG28zk_jvtfnfodIUWaTDl54ICCCqbWKT6MaXwIgz4lEnQDy5nROJLF0n55/s1600/wonder+wheel.jpg"><img style="float: right; margin: 0pt 0pt 10px 10px; cursor: pointer; width: 320px; height: 254px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhS27bnc6xneVGpwXj0gfOwqhx8ist0rcFInhR22Ypbk-PC-hFwIQvGaHqtd5Q76XSL_3NeWCAGbqrjNKuRCgG28zk_jvtfnfodIUWaTDl54ICCCqbWKT6MaXwIgz4lEnQDy5nROJLF0n55/s320/wonder+wheel.jpg" alt="" id="BLOGGER_PHOTO_ID_5462674448517943346" border="0" /></a><br /><span style="font-size:85%;"><span style="font-size:130%;"><span style="font-size:100%;">Here's a sample of what it will do, expanding a key word term like "time <span class="blsp-spelling-error" id="SPELLING_ERROR_5">managemen</span></span></span></span><span style="font-size:85%;"><span style="font-size:130%;"><span style="font-size:100%;">t" to related terms.</span></span></span><span style="font-size:85%;"><span style="font-size:130%;"><br /></span></span><br /><br /><br /><br /><br /><br />For the next show-and-tell session, I'll explore the meaning of two <span class="blsp-spelling-error" id="SPELLING_ERROR_6">SMO</span> (social media <span class="blsp-spelling-corrected" id="SPELLING_ERROR_7">optimization</span>) terms: "long tail," which I've heard bandied about, and a new one I <span class="blsp-spelling-error" id="SPELLING_ERROR_8">glommed</span> on today's <span class="blsp-spelling-error" id="SPELLING_ERROR_9">webinar</span>, "<span class="blsp-spelling-error" id="SPELLING_ERROR_10">LSI</span>" (latent semantic indexing), so that, yes, Virginia, too, can pose as a professional marketing <span class="blsp-spelling-error" id="SPELLING_ERROR_11">jargonite</span> at your next tweet up. ;-)<br /><br />Wishing you a day of fun, learning, and discoveries in your <span class="blsp-spelling-error" id="SPELLING_ERROR_12">cyber</span> explorations!<br /><br /><span style="font-size:85%;">IMAGE CREDIT:<br />PS...thanks to <cite class="pm_byline"></cite><a style="font-weight: bold;" href="http://gizmodo.com/people/spatuladeity/posts/" title="Click here to read posts written by Elaine Chow" class="pm_link">Elaine Chow</a> at the blog with such a marvelous image of<a href="http://gizmodo.com/5014275/santa-monicas-160000-led-ferris-wheel-powered-by-the-sun"> Santa Monica's 160,000 LED Ferris Wheel Powered By The Sun</a>.<br /></span>annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-61746523788879240602010-04-19T11:08:00.000-07:002010-04-19T11:40:47.550-07:005 Picks from 2010 Social Media Marketing Industry Report<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhhskIyBQHZqym0eVRrJrz9WZp23CsOHkdK8djxe5Wvj1X_T3F-vxBzWmwh8nvFLkcYMWxvAmwS3W6Z1zNZRJYSVvVdcyIx_dFGSEwrl7HHviAQtMPj9nA6x0O_NA74XcQjlmxbwWJ088s/s1600/Untitled.jpg"><img style="float: right; margin: 0pt 0pt 10px 10px; cursor: pointer; width: 154px; height: 200px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhhhskIyBQHZqym0eVRrJrz9WZp23CsOHkdK8djxe5Wvj1X_T3F-vxBzWmwh8nvFLkcYMWxvAmwS3W6Z1zNZRJYSVvVdcyIx_dFGSEwrl7HHviAQtMPj9nA6x0O_NA74XcQjlmxbwWJ088s/s200/Untitled.jpg" alt="" id="BLOGGER_PHOTO_ID_5461918909475648354" border="0" /></a><a href="http://twitter.com/mike_stelzner">Michael Stelzner</a>, executive editor of Social Media Examiner released a report this week (mid-April) from a survey of 1,900 marketers (which I was happy to participate in). <p style="font-weight: bold;" class="MsoNormalCxSpMiddle"><o:p> </o:p></p> <p class="MsoNormalCxSpMiddle"><span style="font-weight: bold;">Here’s a list of 5 key findings for a quick read:</span><br /></p><p style="font-style: italic;" class="MsoNormalCxSpMiddle">(you can view full PDF, with graphics, <a style="font-weight: bold;" href="http://marketingwhitepapers.s3.amazonaws.com/SocialMediaMarketingReport2010.pdf">here</a>.)</p><ol><li>Blogging is on the rise.<span style=""><span style=""> </span></span></li><li>MySpace is shrinking.</li><li>Top 4 favorite social media tools, in order of preference: Twitter, Facebook, LinkedIn, blogs.</li><li>We want to know more about social bookmarking.</li><li>Most of us spend a min. of 6 hours/week on Social Media Marketing, but the more time you’ve been doing it, the more time you can expect you will spend on it in the future.</li></ol>For good ideas for your <span style="color: rgb(204, 0, 0);font-family:georgia;font-size:85%;" >social media marketing</span>, click <span style="font-size:130%;"><a style="font-weight: bold;" href="http://vimeo.com/7890265">here</a><span style="font-weight: bold;">.<br /></span></span>(Michael's video interview with <a href="http://twitter.com/chrisgarrett" target="_blank">Chris Garrett</a>.)<br /><p class="MsoListParagraphCxSpLast" style="text-indent: -0.25in;"></p>annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-89453971548851146962010-04-17T20:34:00.000-07:002010-05-27T12:50:46.983-07:00Managing the Email Glut (how to weed an inbox)<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://www.firstoncompliance.com/gallery.php"><img style="float: right; margin: 0pt 0pt 10px 10px; cursor: pointer; width: 320px; height: 240px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgc41FMRorFp1JD0kWMzaKNjAkYFkN3zp5YYUye5TvqsMe4U7VBt_qB0K6DNUn1uO0cJY8KAyY3NJgg0dCgo0Fj7YfwE8Uorjls6ZHaK_AWWBFJfsKXjm6BbQE2-e6Ulf1NfmbtWSPgNmG_/s320/overpack_training_fs.jpg" alt="" id="BLOGGER_PHOTO_ID_5476037792162501026" border="0" /></a>Most of us have developed a love/hate relationship with our email account--loving the feeling of being needed, remembered and connected, and hating the feeling of being increasingly overwhelmed with the speed by which we're inundated with messages--messages that we need to open, sort through, make decisions on, and reply to.<br /><br />There is often a false sense of urgency in checking email. A common tip from the gurus: Try to limit yourself to 2 or 3 times a day. However, most of us are more like rats in a lab, pressing the tab to feed ourselves little pellets of <span class="blsp-spelling-corrected" id="SPELLING_ERROR_0">sustenance</span> at repeated intervals all throughout the day (insert collective sigh here). <span style="font-style: italic;"> </span><span style="font-style: italic;font-size:78%;" >(click on image for origin)</span><br /><br />Process email in batches. Try a quick scan to see what are urgent or time sensitive. Open those first. Also, obviously look at the sender names. People you already recognize should come first, but try to ignore for now notes from known senders who send "fun forwards."<br /><br />Any emails that are invitations to meetings, events, etc. should be replied to as soon as possible, and added by the email program to your calendar. Since I use Gmail, I usually need to copy the info into a calendar entry with cut and paste. Add email reminders to yourself if you like, with the option within the calendar.<br /><br />Determine a <span style="font-weight: bold;">reasonable-for-you</span> threshold of retained email. Initially, my "magic" number was 500. If my email queue of emails, including read and unread tops 500, I will force myself to do a Clean up. (Note, I tend to keep many older emails related to prior PR jobs for clients. Your own magic number might be 30, but then you probably won't need these tips.) I feel a little guilty about this high number of retained and still-to-process emails, but considering I get about 75 emails a day, by no means large in today's plugged in society, this number works for me so far.<br /><br />In Clean Up mode, when you <span class="blsp-spelling-corrected" id="SPELLING_ERROR_0">identify</span> a sender or key word that you know you can part with multiple emails from, do a search and look for obsolete or out dated emails and group-delete them.<br /><br />When I get involved in Clean Up mode, I go through some of my older emails and convert any information they contain that may prove meaningful again in the future to either Word documents, or I copy and add contact information to my Gmail contacts.<br /><br />Try to read and act on emails that require action right away. You may find some that are worth reading later on a slow time. Some that may be read later include newsletters.*<br /><br />As I gotten more proactive about cleaning up emails, I've whittled down my target range to 400 messages. However, when I get lazy about regular maintenance, this number can bloat to 500, which is my threshold to schedule Clean up.<br /><br />Either schedule or get in the habit of performing "clean up" sessions to review what you've stockpiled. (You can make it a bit of a game to see how many you can delete in a quarter of an hour, much like my mother had my brothers and sisters and I see how many toys we could pick up and put away in our rooms in a short period of time.)<br /><br />Also, try to leave the perfectionist's tendency to need to review/save/archive or otherwise memorialize all information. Mostly, anything you receive via email you could actually live without revisiting ever again, without majorly affecting the quality of your life.<br /><br />It's great to sign up for newsletters but I try to evaluate them on an ongoing base and unsubscribe if they are not continuing to deliver really helpful information.<br /><br />Another observations...I recommend checking your email DRAFTS folder only at planned intervals to see what you have cached there. Sometimes an important message might be stowed there--out of sight, out of mind--that needs to be updated/finished and sent on to a recipient.<br /><br />*Some newsletters I've found that are worth keeping:<br /><span class="gI"><span email="newsletters@bnet.online.com" class="gD" style="color: rgb(0, 104, 28);"><span class="blsp-spelling-error" id="SPELLING_ERROR_1">BNET</span></span> <span class="go"><newsletters@bnet.online.com></newsletters@bnet.online.com></span></span><br />Sarah Sevens <span class="blsp-spelling-error" id="SPELLING_ERROR_2">Commentz</span><br />Rain Today<span id=":1cw" class="hP"><br /><span class="blsp-spelling-error" id="SPELLING_ERROR_3">SocialMed</span><wbr><span class="blsp-spelling-error" id="SPELLING_ERROR_4">iaExaminer</span></span><br /><br />(since this post is <span class="blsp-spelling-error" id="SPELLING_ERROR_5">soooo</span> long already, and was supposed to be about brevity and streamlining, a complete list of my recommendations and links will be a later post!)annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com1tag:blogger.com,1999:blog-6486270533274167186.post-91528846362179028242010-03-24T09:00:00.001-07:002010-03-24T10:37:04.676-07:00Sick Time's Not Necessarily Down Time<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://www.nlpmind.com/steve_boyley.htm"><img style="float: right; margin: 0pt 0pt 10px 10px; cursor: pointer; width: 236px; height: 320px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3IK1VLdXMeq-YsYcesrc6zOSWigOilTdRY4b5I2S99EW1P_zHewIo2vfgpC_7LOLobN-cLxtVeCp_iQHig3WTZXFg3c4wzQHacjOBuXSIgQxtoeLiGP6u5GKhjDv_X94A4_qk-zB2MAaq/s320/NLPbrain-map.gif" alt="" id="BLOGGER_PHOTO_ID_5452254993098063778" border="0" /></a>While suffering from a nasty cold, I determined to hit the sack in a seriously nonsocial way. After my first two days of being catatonic, I roused myself enough to get to my friendly neighborhood library to see what goodies from my online requests had come in.<br /><br />(In case you don't use your library system, it's a great source of free entertainment and education, and you can search by topics. Just watch the overdue fines on DVD's!)<br /><br />My two items being held were on both <a href="http://en.wikipedia.org/wiki/Neuro-linguistic_programming">NLP</a>. Having worked with a life coach for a couple of months, I'd recently determined that I want to know more about this Neurolinguistic Programming mumbo-jumbo that seems to have so many secrets for the people who've trained in it.<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi0vcPAL-F7XEp3kjGxlQczmmtY4rJ0QQfhnXWUH1WgcsNxOFU9pCXemhbpyf9y_Kjm1TTGBur6POC1oSBWJ6HHP3MmjWKCLiIiGNLiAiBvAsToneSDxIBw5FcC2sFFuRyrr6awunEC3qrN/s1600/nlp-man-head.jpg"><img style="float: left; margin: 0pt 10px 10px 0pt; cursor: pointer; width: 320px; height: 191px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi0vcPAL-F7XEp3kjGxlQczmmtY4rJ0QQfhnXWUH1WgcsNxOFU9pCXemhbpyf9y_Kjm1TTGBur6POC1oSBWJ6HHP3MmjWKCLiIiGNLiAiBvAsToneSDxIBw5FcC2sFFuRyrr6awunEC3qrN/s320/nlp-man-head.jpg" alt="" id="BLOGGER_PHOTO_ID_5452237214870188690" border="0" /></a> A lot of them are pretty bright people by the way, even though it's pretty out there.<br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgC4v-2T9qe3vJ1n8oYjDmAuEtcBFVtszXZ5qXqRfYbBq2XnW0SvLX9b_BR0_oa3chyFK_Od1t05zWo6mKg1Rw_tzWHc89sHzEGD8F9twpDlVI1i7PV0GKQJ7LhWcCLQATHfl7CaaZckEm7/s1600/NLP+for+dummies.jpg"><img style="float: right; margin: 0pt 0pt 10px 10px; cursor: pointer; width: 182px; height: 198px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgC4v-2T9qe3vJ1n8oYjDmAuEtcBFVtszXZ5qXqRfYbBq2XnW0SvLX9b_BR0_oa3chyFK_Od1t05zWo6mKg1Rw_tzWHc89sHzEGD8F9twpDlVI1i7PV0GKQJ7LhWcCLQATHfl7CaaZckEm7/s320/NLP+for+dummies.jpg" alt="" id="BLOGGER_PHOTO_ID_5452237002714559522" border="0" /></a><br />One item was a set of 8 CDs on the topic. I started listening to the first CD on the way home, but it said it's not recommended to listen to in a place that you can't go into a trance-like state. Well since the librarian told me that other item, "Neuro-Linguistic Programming<b style="font-weight: bold;"> </b>Workbook For Dummies," was a "high-demand" item, and therefore due in 1 week, instead of the regular 4. So I decided I would read as much as I could while sick. I ended up reading it cover-to-cover in a day, and probably have a better handle on the topic from a <a href="http://www.merriam-webster.com/dictionary/gestalt">Gestalt</a> point of view than if I'd read it in small chunks.<br /><br />Yes, I did do an inordinate amount of Sudokus the past couple of days, but my point is, sick time can be a time to recharge your brain since you're plunked down in one place with people wanting to leave you alone. <b style="font-weight: bold;"><br /></b>annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-55185040067045380732010-02-11T17:47:00.000-08:002010-02-11T18:00:36.839-08:00What a blog can be...<ul><li>a list...a poetic list,</li><li>Or simply <span class="blsp-spelling-error" id="SPELLING_ERROR_0">INterresting</span>, ARRESTING prose, taking lovely lilting, lifting leaps with rhyme, or none.<br /></li><li>A running to-do list for personal goals.</li></ul> Note to self: + <span style="font-weight: bold;">Update <span class="blsp-spelling-error" id="SPELLING_ERROR_1">LinkedIn</span> profile </span><br /><span style="font-weight: bold;"> + Follow up on last public event and clean up emails</span><br /><span style="font-weight: bold;"> +Call life coach and clarify our relationship</span><br /> + Upload videos to YouTube for promotion<br /> + Work on Power Networking presentation to give away more of my time without charging for it ---<br /> + Analyze what is wrong with my relationship with money and why I don't want to charge people for knowledge<br /><span style="font-weight: bold;"> + Minimize time on <span class="blsp-spelling-error" id="SPELLING_ERROR_2">facebook</span> and spend more time on what I perceive as having more lasting value, to whit: (add parenthetical list(within a) list below)</span><br /><ol style="color: rgb(204, 0, 0);"><li> improve dance</li><li> learn languages</li><li> share knowledge</li><li> write REAL snail mail letters, especially to nice people, or complimenting excellent customer service</li><li> create beautiful art with color, balance, and a joy to behold by myself most importantly but consider others too.</li><li>work on being an angel (i.e., work to mitigate my tragic flaws--write me an email if you want to know them)<br /></li></ol>List above continued....<br /><ul><li>a public declaration of passions.</li><li>an instructional manual.</li></ul>Yes, another I DARE to post without censorship. Getting pretty good at this blogging, with frequency, originally, self-express...Oops those go on the list, which also includes bragging, showing off, entertaining, making <span class="blsp-spelling-error" id="SPELLING_ERROR_3">cyber</span> friends, okay, back to my "real work," which, believe it or not is communications, though the best communicators listen more than they talk, which means some of my REAL work is dedicated to READING other people's blogs, enjoying discovering their websites, and most of all, <span class="blsp-spelling-corrected" id="SPELLING_ERROR_4">meeting</span> the gazillions of fascinating people there are to be known through TWITTER and other sometimes <span class="blsp-spelling-corrected" id="SPELLING_ERROR_5">frivolous</span> websites, like <span class="blsp-spelling-error" id="SPELLING_ERROR_6">Wikipedia</span> and the zillion of special interest forums. Might I add a compliment in general to the people who stoically man help desks and provide customer service by TELEPHONE...OUCH...hats off to you all.annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-35794935758571129032010-02-11T16:08:00.001-08:002010-02-11T17:47:30.573-08:00101 tweaks & tips for GmailOne thing I've learned in the past couple of weeks through working with a professional life coach is to commit to goals and action intentions verbally, as well establish clearly defined and somewhat ambitious goals for ourselves and others. I also learned another individual (a well known professional speaker and social media "guru", ___________, if you want to market information and get people interested in what you have to say, promise them a hand number, like 10 easy steps, or FIVE most important principles. They don't have to be rocket science, either. A good mix of common sense and brilliance suits most tastes best.<br /><br />Finally, in no particular order of counting, a revelation that gave me great peace as I pondered it today...an absolute that seems to stand true, a logical paradox, a double negative...<span style="font-weight: bold; color: rgb(0, 0, 153);">There is no problem that we cannot solve</span>. Individually or collectively, if it cannot be solved, it is not a problem. A logical paradox, probably even a proof of the existence of God, if nature's miracles and might are not sheer force enough for the logical skeptics that lurk out there, annoying us believers with their stubborn arguments based on proofs.<br /><br /><span style="font-weight: bold; color: rgb(0, 0, 153);">There is no better joy than belief.</span> This is another handy mantra, and joins my growing stable of conceptual themes that give me delight, chomping the intellectual and spiritual hay of my mind, along with that dear steed, <span class="blsp-spelling-error" id="SPELLING_ERROR_0">Kaizen</span>, as I desire to rope people maniacally into my scheme of improving the world one person, situation, idea at a time.<br /><br />Okay, this is the quasi intellectual bullshit I was afraid of when I started this blog. Forgive the self and ego, and don't edit too much. A good blogging guideline...let's see if I can endorse it, though we do recommend editing at a second visit to consider whether the advise is really sound enough, grammar is correct, and spelling close enough to perfect to pass as an intelligent blog entry worthy of <span class="blsp-spelling-error" id="SPELLING_ERROR_1">someone's</span> too limited time online or possibly worth honing individually or collectively into some sensible, carefully crafted text or prose or manual or <span class="blsp-spelling-error" id="SPELLING_ERROR_2">webpage</span> more worthy of the space without the annoying run-on sentences of a one-fell-swoop entry, or the vapid dryness of a business or professional blog which might get sapped dry from all sense of individuality, trace of <span class="blsp-spelling-error" id="SPELLING_ERROR_3">uniquenesslikeness</span>, snipped free of ego. Now Cynicism, get back to your manger and leave the other emotions free to express! <br /><br /><span style="font-style: italic; color: rgb(51, 51, 51);">[Ann, I DARE you to keep this blog as is...what if someone discovered it and really questioned whether you are always in your right mind, as opposed to letting the left hemisphere have a <span class="blsp-spelling-corrected" id="SPELLING_ERROR_4">nanosecond</span> of say in your thoughts?]</span>annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-60945715215231308002010-01-10T23:43:00.000-08:002010-01-11T00:01:25.072-08:00Learning to Love Cold-Calling<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6dBP6LNhpihlZM6bLmf17HszKZPYg1efMAfmd_m91xhsc9BDonaLlNcS3VrCg7FmvHc95jgCwCOubULXne77LogG3coUBeUhZ7xHS9UCMdMJ6ELGOtVgaO6Ls-jLQqWPmfXnKExQ0XIp_/s1600-h/cold+calling.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 320px; height: 225px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi6dBP6LNhpihlZM6bLmf17HszKZPYg1efMAfmd_m91xhsc9BDonaLlNcS3VrCg7FmvHc95jgCwCOubULXne77LogG3coUBeUhZ7xHS9UCMdMJ6ELGOtVgaO6Ls-jLQqWPmfXnKExQ0XIp_/s320/cold+calling.jpg" alt="" id="BLOGGER_PHOTO_ID_5425388758534162562" border="0" /></a><br />Cold calling leaves many of us cold. Especially perhaps in public relations. I'm drawn to the field because I care about people and enjoy helping others, talking to others, and connecting others. A late bloomer, who used to be painfully shy, I love the limelight, and have to curb the tendency to grab the podium and make an audience of whomever will listen. I suppose that's part of the beauty of blogging. One presumes the audience is 100% voluntary.<br /><br />So, that brings me to one of the areas of my PR duties that I don't always feel warm and fuzzy about. That's cold calling. I am predominantly a writer, before being a salesman on the stump. I would prefer to select and hone words and let people pick through them at their own leisurely pace. Like the rest of us, I loathe unsolicited telemarketing calls. I appreciate the serene silence of no phone calls, no matter how adorable the ringtone.<br /><br />And I suppose a wee bit of that vestigial shyness kicks in before I pick up the phone--or these days cut and paste a number into the Skype calling number field. But once I get on the phone, it's actually a pleasure, meeting that real person on the other end. Before long, I've got a new friend, and I'm volunteering to help them with their mission, whether an editor I want to help save the dying industry of newspapers or a librarian I'm secretly in awe of for their commitment to this misunderstood profession, or a fellow blogger that I end up chatting with about what's going on in their neck of the world. Like working out, or other habits that take getting used to for us to enjoy, I suspect I am going to start loving cold calling. Achoo!annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-1425569200265207852010-01-04T07:46:00.001-08:002010-01-04T07:57:10.786-08:00Kaizen: It's not just for rocket scientists<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQ0REpabai06N6PM7a_YZ14Y2o1gWA5tGRzmYNZsH3am6q47vXMbDkQgptiKYssj6WOBRd9eweCuAd1Lceg7OTFOU79cDMTbAXD1wqUmHrBM2thGcTgooOAHPYowm3NXYKO7xXFYSJpSs6/s1600-h/kaizen.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 247px; height: 320px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQ0REpabai06N6PM7a_YZ14Y2o1gWA5tGRzmYNZsH3am6q47vXMbDkQgptiKYssj6WOBRd9eweCuAd1Lceg7OTFOU79cDMTbAXD1wqUmHrBM2thGcTgooOAHPYowm3NXYKO7xXFYSJpSs6/s320/kaizen.jpg" alt="" id="BLOGGER_PHOTO_ID_5422914235361857906" border="0" /></a><br />One of my favorite words is a Japanese concept that has wound its way into the English language—<span style="font-style: italic;"><span style="font-style: italic;">kaizen</span></span>. It's like a little mantra I come back to now and then to remind me that, though my life and habits may not be perfect, I can always take incremental steps and make better at whatever I want to change.<br /><br />It's actually a pretty simple formula:<br /><br /> 改 ("kai") meaning "change" or "the action to correct"<br />+ 善 ("zen") meaning "good"<br />= 改善 kaizen, Japanese for "improvement"<br /><br />All of us at times find ourselves frustrated when we arrive at situations in which we realize our abilities or coping is limited by our current knowledge or experience. At these times, it's helpful to summon the magic of kaizen.<br /><br />Kaizen can be an attitude, where we realize we can incrementally tackle our ability gaps. Combined with resolve and patience, kaizen can help us master new languages (learning three words a day in a foreign tongue), commit to a new fitness regime (add 5 minutes to a work out on a treadmill when you want to recommit to the gym), or develop a technical competency like working with a digital camera or web design program.<br /><br />While similar to "practice, practice, practice," the kaizen outlook allows us to approach our desired behavior or problem area with secure knowledge that continuous, incremental improvement is our goal. It's the attitude set that makes the difference between grudgery and a delightful personal challenge.<br /><br />Pat yourself on the back on that new task with a newfound <span style="font-style: italic;">kaizenitude<span style="font-weight: bold;"></span></span>.annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-91716174506929123262010-01-01T13:37:00.000-08:002010-01-01T15:57:50.039-08:00Keeping it up...Got the blog blahs?<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://toothpastefordinner.com"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 320px; height: 192px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhCYgKw4mpubv1CniOpylkIO8ZPxTINpX8_ye5cy0u-2K4ComcCu1xo5gPKFR4ZmiBTnA1yuSsTME7lOAvX1jbcaAbv-2MgK-8ws73-iiIA5iy4Guvv06TXlCGpM_ZynY-Df9WBEa_9c60w/s320/the-computer-demands-a-blog.gif" alt="" id="BLOGGER_PHOTO_ID_5421917012498655730" border="0" /></a><br />It's just past Christmas. On blogger, on dasher, and vixen. Actually, it just past new year's. Time is flying by! And many of you are found with some type of blog-related activity on your list of resolves.<br /><br />As I believe I mentioned in an earlier blog, sometimes it's better to call new year's resolutions intentions rather than resolutions. My intention is to add a little to my blog, if not every day, then not let too many days pass without sharing here. My goal is to help others and inspire YOU to make the best of your time here on the planet. To achieve YOUR goals.<br /><br />If one of your goals is keeping up with YOUR blog, read this and take heart. Commit to your blog. Like a real relationship, it takes commitment and communication. A blog is much like a plant or an infant, and thrives with care, thought, and the nourishment of your attention. Like a journal, it can help you be being a repository for thoughts. Hopefully it doesn't become much of a dumping ground for your discontent, but if need be, so be it. Blogs can be sharing places to group-vent at times, and perhaps in doing so, to problem solve through the synergy of shared ideas and experiences.<br /><br /><span style="font-weight: bold;">Some reasons to blog?</span> Blogs are great open-door cocktail parties for networking as well. Unless for some reason you've decided to make your blog a private, secluded affair, you can meet incredible folk that cause your synapses to sing.<br /><br />One of my favorite reasons for blogging is to share all the groovy, yummy, funny, motivating, an/or entertaining tidbits and resources I discover as I surf from day to day.<br /><br />Today's show & tell offering is a kick-in-the-pants list of the <strong style="color: rgb(51, 0, 51);"><span style=";font-family:Arial;font-size:100%;" >Dumbest Excuses for Not Blogging </span></strong>from Joan Stewart's <span style="font-size:85%;">"The Publicity Hound's Tips of the Week," an ezine featuring tips, tricks and tools for generating free publicity. Subscribe at <a title="" href="http://clicks.aweber.com/y/ct/?l=IeRd_&m=1h2dKsOXSDtYrK&b=wHx9Bhf7hq1wWmyOYRo0qQ" target="_blank"><span style="color: rgb(0, 0, 0);"> </span></a></span><span style="color: rgb(0, 0, 0);font-size:85%;" ><a href="http://clicks.aweber.com/y/ct/?l=IeRd_&m=1h2dKsOXSDtYrK&b=VjtVNEHW5cha.3wxSpxohg" target="_blank">http://www.publicityhound.com/</a> </span><span style="font-size:85%;">and receive by email the handy cheat sheet "89 Reasons to Send a Press Release."</span><br /><span style="color: rgb(51, 0, 51);"><br />If you aren't blogging yet, or you've stopped blogging, you can't use these three excuses:</span><br /><div style="text-align: left; color: rgb(51, 102, 255);"><ol><li><span style="color: rgb(51, 0, 51);">--It takes too much time.</span></li><li><span style="color: rgb(51, 0, 51);"> --I don't know what to say.</span></li><li><span style="color: rgb(51, 0, 51);"> --Nobody comments at my blog. </span></li></ol> <span style="color: rgb(51, 0, 51);">Joan addresses these laziness rationalizations one by one</span>:<br /><br /><span style="color: rgb(51, 0, 51);"> 1. Of course it takes time. She says if she'd have to choose just one social media tool, she'd probably choose a blog. It positions you as an expert in your field far better than noisy sites like Twitter and Facebook can.<br /><br />2. You don't know what to say? </span><span style="color: rgb(51, 0, 51);">Finding content is one of the biggest complaints I hear from Publicity Hounds. But once you know about shortcuts like creating </span><a style="color: rgb(51, 0, 51);" href="http://clicks.aweber.com/y/ct/?l=IeRd_&m=1h2dKsOXSDtYrK&b=dsA_or8wKXukzxxlw6rlQw" target="_blank">Google Alerts</a><span style="color: rgb(51, 0, 51);"> and checking them each day for topics you can write about, you'll have more content than you'll ever need. That's what I do.</span><br /><br /><span style="color: rgb(51, 0, 51);">3. Nobody's commenting at your blog? </span><span style="color: rgb(51, 0, 51);">It could be because your content isn't compelling. Or perhaps you aren't feeding your blog into sites like Twitter, Facebook and LinkedIn, where thousands more people can share your information with friends, followers and fans. Or maybe you aren't ending your posts with questions like "Am I wrong?" or "What's your take?" or "Share your best tip here and let's see how long a list we can create."</span><br /><br /><div style="text-align: center;">Good luck with your blog, and keep checking back here on Catapult when your motivation lags.<br />PS...thanks to www/<span style="font-family:verdana, arial;font-size:85%;">toothpastefordinner.com</span></div><br /></div>annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-15704183430403876332009-12-30T00:24:00.000-08:002009-12-30T00:49:18.512-08:00Aspire to Perspire<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFwQAmPVO3qMEzaYRM0D3pl95Q3LnDjoW_FcNMwO8cKh8oDIYy9Toj6LVRu-CJ_4nPT255y8hQzieTGRZT_v_CXEQlyrg_IoxPVybuhXxLXbz2rO-9HyTGX50YeLajmuXcIkBlBdSsBo-Y/s1600-h/life=risk.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 320px; height: 217px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFwQAmPVO3qMEzaYRM0D3pl95Q3LnDjoW_FcNMwO8cKh8oDIYy9Toj6LVRu-CJ_4nPT255y8hQzieTGRZT_v_CXEQlyrg_IoxPVybuhXxLXbz2rO-9HyTGX50YeLajmuXcIkBlBdSsBo-Y/s320/life=risk.jpg" alt="" id="BLOGGER_PHOTO_ID_5420948442172163778" border="0" /></a><br />There are some old saws that never get too dull to be wise advice.<br /><br />Like Thomas A. Edison's adage, <em></em>"Genius is one percent <em>inspiration</em> and ninety-nine percent <em>perspiration</em>," I've concluded that the harder one has to work at something often the better the results. That's because people who really work at things get better at them, and people who work at things despite handicaps or to prove naysayers wrong often garner up more pluck and drive than people to whom things come a bit more naturally.<br /><br />As part of the forgotten left-<span class="blsp-spelling-error" id="SPELLING_ERROR_0">hander</span> club in grade school, I was dismayed when I got poor marks in penmanship. I suffered with southpaw smudge and lefty cramp throughout my note-taking years and finally got my satisfaction when I used the ambidextrous side-effect to my advantage in touch typing and in sculpting. I needed to overcome the slight of these early critics, and eventually I developed an enviable hand at calligraphy.<br /><br />But don't take my small example as the last word on trumping the external critics. Watch this <a href="http://www.youtube.com/watch?v=_tjYoKCBYag&feature=player_embedded">motivational video</a> about people who don't accept the word "failure." Life is about taking risks, and turning your challenges into invitations to strive harder.annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-14717516312121626642009-12-29T13:56:00.001-08:002009-12-29T14:09:43.495-08:00Dancing despite all obstacles<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhGqWpfro-XKo53HlOj1Bzi8U_hrLo2eV8iY-6fSNr7Y01uwNXNeZNkIGKBq8wJ06muejUtOSLOR-SJazhN6mvzwRhh213hYrYVi7_xEXF8R5EG7h5y_v0gI813Z7AG6uioNm9kSDuJG-ge/s1600-h/1leggedmandances.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 320px; height: 233px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhGqWpfro-XKo53HlOj1Bzi8U_hrLo2eV8iY-6fSNr7Y01uwNXNeZNkIGKBq8wJ06muejUtOSLOR-SJazhN6mvzwRhh213hYrYVi7_xEXF8R5EG7h5y_v0gI813Z7AG6uioNm9kSDuJG-ge/s320/1leggedmandances.jpg" alt="" id="BLOGGER_PHOTO_ID_5420783034676536146" border="0" /></a><br />I've spent the last week or so getting the word out about <a href="http://www.theshimmyclub.org/">The Shimmy Club</a>.<br /><br />This organization really excites me. I love tango. It's an essential part of my life, as it allows me to express myself and connect with others in some vital, addictive way.<br /><br />The Shimmy Club brings the fascinating individuals of professional tango into the lives of young people with visual disabilities or blindness in a unique way.<br /><br />Dance is so electrifying to the soul. I hope <a href="http://video.yahoo.com/watch/6601505?fr=yvmtf">this YouTube video</a> will remain up so others can share how joyful dance is, perhaps especially to those with some type of physical limitation. The music's pretty catch, and this dancer's spirit and jazzy energy certainly is contagious. Love it!<br /><br />Let's never hear someone say they can't dance as they have two left feet, right?annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-14826576918131443742009-12-24T10:21:00.000-08:002009-12-29T13:56:08.512-08:00New Year's Resolutions--How to Make Them Stick to the WallI've always maintained that one of easiest ways to stay on course with a New Year's Resolution is to start it prior to New Year's. That way while everyone else is grumbling about the 8 lbs. they gained and how hard it is to get to the gym, you will find that you are happily already on course and have started internalizing positive new habits. Most of us has heard that it takes about 21 days or 3 weeks of doing something daily to make it part of our behavior vernacular. 21 days to make it past the pitfalls of procrastination, the quicksand of excuses and rationalizations. <a href="http://blog.ernestsemerda.com/2009/11/17/21-day-challenge-%E2%80%93-develop-new-habits/">Read a little more about being Earnest in your habit-changing from Ernest.</a><br /><br />Then there's the matter of intentions. In moving forward to a more positive place and gaining better inner peace, it helps to think of where we intend our thoughts.<br /><br />One of my intentions is that I am constantly adding to my competencies in technical matters. I encourage you to add this intention for yourself. For example, I realize as a marketer and someone who's "snap-happy," it's essential for me to learn better how to operate my digital camera. Most of us have cameras that will do oh, <span style="font-style: italic;">so</span><span style="font-style: italic;"> much </span>more than we ask them to. Today I discovered how to set the timer to take a picture without a photographer standing behind the camera, and also how to take a sequence of pictures. <br /><br />And then for sanity's sake, I took some time to organize a couple hundred images in logical folders. *SIGH* Filing is never fun, but better when done as you go. I would be interested what YOUR systems to keep digital images organized; please share!annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0tag:blogger.com,1999:blog-6486270533274167186.post-92017838142216990422009-12-24T09:54:00.000-08:002009-12-24T10:21:18.510-08:00New Year, New Directions, New Blog<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1I16mxUGG-BCbe5z5I6wM4fP90eCHa-4JS7XzU300DxbIlty5zGebvrMXEX-Y4jYLPo6mG8DZn8LFk6Nkd9O0yYv3Ufn1ly0X91hLiHUIAE08PkWPStzaTbi2RIHt9clnEw8B8J7623sZ/s1600-h/catapult.jpg"><img style="margin: 0pt 10px 10px 0pt; float: left; cursor: pointer; width: 197px; height: 320px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1I16mxUGG-BCbe5z5I6wM4fP90eCHa-4JS7XzU300DxbIlty5zGebvrMXEX-Y4jYLPo6mG8DZn8LFk6Nkd9O0yYv3Ufn1ly0X91hLiHUIAE08PkWPStzaTbi2RIHt9clnEw8B8J7623sZ/s320/catapult.jpg" alt="" id="BLOGGER_PHOTO_ID_5418868889626585570" border="0" /></a><br />Back in mid-July of <span style="font-weight: bold;">200<span style="font-size:130%;">6</span>,</span> <span class="blsp-spelling-error" id="SPELLING_ERROR_0">Technorati</span> reported on the 50 millionth blog, and a new-blog creation rate of 175,000 new <span class="blsp-spelling-error" id="SPELLING_ERROR_1">weblogs</span> created each day or 2 new blogs every second. I tried to find the current stats but I think people have given up counting.<br /><br />This blog is dedicated to the goals of higher productivity and happiness for anyone who's striving for that, personally and professionally.<br /><br />I invite you to bookmark Catapult, and join in the dialog, sharing what works for you, what discoveries excite you, and your ideas on how we can collectively make a supportive, nourishing environment to coexist in. The web has given us a path to instantaneous global connectivity and thrown open doors of communication and learning. Let's embrace the opportunity!annieinthesunhttp://www.blogger.com/profile/06160797801085000156noreply@blogger.com0