I'm on Plenty of Fish (POF) and recently every profile that strikes my fancy is a fake one! I'm wising up and will share with you some clues that you've hit on a catfishing profile. I've never gotten to the stage where they ask for money (yet!) but I know if I continue conversing with that account I will be hit up.
The account has pictures that are a little too-good-to-be-true.
The fake persona wants to move off the site quickly to text messaging by phone.
The individual on the other end moves right into terms of endearment. Look for "dear," "sunshine," "beautiful," "honey," "babe," etc.
Messages have typos. Often the profile says they are European born or something to account for that.
The profile often says that they are widowed rather than divorced.
Your texts suggesting a phone call or in-person meeting are glossed over.
The receiver of your messages forgets things you've shared with them.
Below are some recent (2022) images used by catfishing / phishing accounts. Note: if you see your own photo below, it means someone's using your images for fraud. Contact me and I'll remove them but you also need to notify POF.
You can reverse image search with the free app called Tineye. https://tineye.com/
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I'm documenting this customer service experience.Experiencing outages in my coverage area. I work from home
and was not able to provide service to my clients Friday. I called and was told
there was an outage. Service was to be restored several hours later. I opted
for a text message when service was restored. I did not receive a text.
The service was restored after several hours, but there were
multiple outages during the weekend.
Today (Monday) I experience an outage at my home around 10
a.m. The recording said service would be restored around 2 pm. Then I spoke to
billing and they told me it would be restored around noon. I called at 2:30 and
was told to expect service to be restored in 24 hours. I'm out many hours of
work. I can't maintain service to my customer with the repeated interruptions
from Comcast's service.
Below is the transcript of the 2nd live chat with Comcast today.
During the first chat, John said to go here to find equipment comptible with Comcast's service: http://mydeviceinfo.comcast.net/
Experiencing outages in my coverage area. I work from home
and was not able to provide service to my clients Friday. I called and was told
there was an outage. Service was to be restored several hours later. I opted
for a text message when service was restored. I did not receive a text.
The service was restored after several hours, but there were
multiple outages during the weekend.
Today (Monday) I experience an outage at my home around 10
a.m. The recording said service would be restored around 2 pm. Then I spoke to
billing and they told me it would be restored around noon. I called at 2:30 and
was told to expect service to be restored in 24 hours. I'm out many hours of
work. I can't maintain service to my customer with the repeated interruptions
from Comcast's service.
user Ann has entered room
analyst Mayank has entered room
·Mayank
·2:43PM
Hello Ann_, Thank you
for contacting Comcast Live Chat Support. My name is Mayank. Please give me one
moment to review your information.
·Mayank
·2:43PM
Hello! I hope your day
is going well. Please give me a moment to look at your account information.
·Ann
·2:43PM
My Issue: I was in a
chat with John and asked for a copy of the chat. He said an option would appear
to print the chat when I closed it. I didn't see that option.
·Mayank
·2:44PM
I would like to inform
that you need to click on that option on live chat than you could copy your
chat .
·Mayank
·2:45PM
May I please know what
issue you are facing with comcast services .
·Ann
·2:45PM
John told me when the
chat was closed I could get it. Do you have a record of my chat?
·Ann
·2:46PM
I need to know if
service to my account has been restored. Also, John said the modem on my
account is not sufficient
·Mayank
·2:46PM
Sure
·Mayank
·2:46PM
I will be more than
glad to assist you with your issue.
·Mayank
·2:47PM
Thank you for the
information. Please allow me a minute to review your account information. May I
place your chat on hold?
·Mayank
·2:47PM
"For account
security & verification, may I please know the following as they appear on
the account:1] The complete address where the services are installed. Please
include Apt/unit #, State & Zip.2] The last 4 of the SSN listed on the
account or your Comcast account number."
·Ann
·2:47PM
I also would like a
credit for the service to my account. I was supposed to be texted when service
was restored last Friday. I did not receive a text notification. I was also
supposed to be called today when service is restored. I have not received a
call. I had to drive to get wi-fi and do not want to go home and find I still
have an outage.
·Ann
·2:48PM
I have lost income as
a result of Comcast's repeated outage, as well as failure to inform me as
represented when service is restored.
·Ann
·2:48PM
I am very upset at
Comcast's repeated failure to provide service without disruption as well as
failure to give proper information and updates as promised.
·Ann
·[address deleted for privacy]Ann
·2:50PM
·Mayank
·2:51PM
Please stay connected
while I transfer the chat to the billing department for further support. Before
I transfer you, would there be anything else that I can assist you with?
·Ann
·2:51PM
Is there any way to
get a copy of the chat emailed?
·Mayank
·2:51PM
I need to transfer
this session to billing department for credit on account .
·Ann
·2:52PM
Can you first tell me
whether connection has been restored at my home?
·Ann
·2:52PM
Also, I need to know
about what John shared about the equipment--my modem--he said it was
insufficient for service. It's what I was advised by Comcast as comptible
equipment.
·Mayank
·2:53PM
I have checked that
outage time Reported 11/02/2015 09:32 AM EST Estimated End 11/02/2015 02:34 PM
EST .
·Ann
·2:53PM
Mayank, please provide
your customer rep ID as well. Thank you. I will wait.
·Ann
·2:53PM
You have provided me
an ESTIMATE end time for the outage. I need confirmation the service is
restored. Thank you.
·Ann
·2:53PM
I had called around
2:30 and was told most recently to expect service to be restored within 24
hours.
·Mayank
·2:55PM
Yes,services will be
restore in next 2-3 hours as per outage ID .
·Ann
·2:56PM
So you are telling me
that service HAS NOT been yet restored? John told me that service HAD already
been restored? Did you see my question asking about whether you are able to
access the last chat?
·Mayank
·2:57PM
I do apology but I am
not authorize for accessing other chats .
·Ann
·2:58PM
Okay, I understand.
May I ask you for your Customer service rep ID?
·Mayank
·3:00PM
My Customer service
rep ID is MayankMBST .
·Mayank
·3:00PM
Please give me a
minute let try to refresh modem and connection and hope for internet will work
.
·Ann
·3:00PM
Thank you, Mayank.
·Ann
·3:01PM
Is is possible to have
a chat transcript emailed? I had to go to the library to work and do not have
acces to a printer here.
·Mayank
·3:01PM
Please note Open
Ticket #CR522606823 .
·Mayank
·3:02PM
Your internet will
resume as soon as possible .
·Mayank
·3:02PM
f58f8db3-90a2-4ad8-b895-e5f7a94c35b8
·Mayank
·3:02PM
Please save this ID
for current chat .
·Ann
·3:03PM
Thank you, Mayank. Can
you transfer the chat to billing now, so that I can get an adjustment for the
repeated outages?
·Mayank
·3:03PM
Sure
·Mayank
·3:03PM
Please stay connected
while I transfer the chat to the correct department for further support. Before
I transfer you, would there be anything else that I can assist you with?
·Ann
·3:05PM
Yes, can you check if
the modem I'm using is correct for my service? John was able to look that up
and said it would not work well for connectivity.
·Mayank
·3:07PM
I have checked modem
and found its not working and showing outage .
·Mayank
·3:08PM
Please stay connected
while I transfer the chat to the billing department for further support .
·Ann
·3:08PM
Okay
·Mayank
·3:09PM
Please wait, while the
problem is escalated to another analyst
user Ann has entered room
analyst Beverly has entered room
Waiting for response from Mayank
·Beverly
·3:09PM
Good day ! I hope
you're having a great day!
analyst Mayank has left room
·Beverly
·3:10PM
Hi there, Ann!
·Ann
·3:10PM
Hello, I've been
calling Comcast repeatedly today regarding the outage in my area. Apparently
service still has not been restored.
·Beverly
·3:11PM
My apologies for the
inconvenience this has caused you, Ann.
·Beverly
·3:11PM
I understand that you
would like to be credited for the outage in your area.
·Beverly
·3:11PM
No worries.I will be
more than glad to take care of this for you.,
·Ann
·3:11PM
Yes, it's very
inconvenient.
·Beverly
·3:11PM
For security purposes,
can I please have the full service address and the last 4 digits of your social
security number?
·Ann
·3:12PM
I had outages Friday
that I reported and requested a text when service was restored.
·Ann
·[address deleted for privacy]Ann
I never received a
text Friday that service was restored. The intenet has been intermittently out
during the weekend, and since 10 am today.
·Beverly
·3:14PM
Thank you for that
information . My apologies for the inconvenience this has caused you, Ann.
·Beverly
·3:15PM
I would like to
confirm, is the service now working?
·Ann
·3:15PM
I cannot get
confirmation that it's working. I'm not at the residence. I had to go somewhere
today to work.
·Ann
·3:16PM
I was on a chat with
one rep who assured me service is restored. The next rep says it's not.
·Beverly
·3:18PM
Oh, I see.
·Beverly
·3:18PM
I sincerely understand
you, Ann.
·Beverly
·3:18PM
No worries, here is
what we can do for a nice and valued customer like you.
·Ann
·3:19PM
I'm sorry, I didn't
understand what you were offering?
·Beverly
·3:20PM
Please be advised that
in order for us to make sure that we can cover all the days that you have no
service, we apply the credit once the service is restored. Please contact us
back through our Comcast Support Hotline 1-800-934-6489 (XFINITY) once you have
confirmed that service is restored.
·Beverly
·3:20PM
We will certainly be
more than glad to assist you and to apply the proper credits.
·Ann
·3:21PM
Can you please provide
me with a copy of the chat? I'm at the library and have not way to print it.
·Ann
·3:21PM
Can you also provide
me with your customer service number for my records?
·Beverly
·3:22PM
Sure thing, Ann.I just
want to make sure that all your issues are resolved on my end.
·Ann
·3:22PM
Please be away that
besides lost income, I've incurred time contacting Comcast to report that
outages, to be on chat, traveling for internet, as well as parking. Also,
Comcast has given conflicing information about whether my service is restored.
·Ann
·3:22PM
I don't feel that a
prorated credit for a few days of service is sufficient compensation.
·Ann
·3:24PM
Hello, are you still
here, Beverly?
·Beverly
·3:25PM
Yes, I am here.
·Beverly
·3:25PM
I would like you to
know that I am with you on this, Ann. No worries, I assure you that proper
credits will be applied for the days that you had an outage.
·Beverly
·3:25PM
I will make sure to
leave your account fully noted with our interaction for reference and for your
convenience.
·Ann
·3:26PM
Could you please
provide me with your Customer Service rep ID, Beverly?
·Beverly
·3:27PM
Sure, that is 34354.
·Beverly
·3:27PM
If you wish to view a
copy of your chat transcript after we are done here, click on the
"Transcript" button in the chat screen. Once done, click the
"Print Transcript" button to get a copy of your current interaction.
·Beverly
·3:27PM
I have also placed a
complete notations in your account, Ann.
·Beverly
·3:27PM
So happy I could help.
How else can I be of service to you today?
·Ann
·3:29PM
Hi Beverly, I think
you may have missed my note that I had to go to a library to work today because
I don't have internet connection. I'm not able to print the chat. Can you email
me a transcript of the chat? Do you have that capability?
·Beverly
·3:30PM
I do apologize for
that, Ann.
·Beverly
·3:30PM
If you wish to have a
copy of this chat transcript. After we are done here, please click on end
session, and you will be brought to a page that asks you some survey questions.
At the end of the survey you will see a button called `View Transcript`. Click
the button, then `Email`, then enter your E-mail address and click send. You
will receive a copy of the chat session in the E-mail address you entered.
·Ann
·3:30PM
I did that before. I
never go a VIEW TRANSCRIPT.
·Beverly
·3:32PM
Oh. I see. No worries,
Ann. After you have answered the survey questions on how I have assisted your
concern, the `View Transcript`.button will show.
·Ann
·3:32PM
Okay, I will try it
again. I lost the last transcript where I had been advised that my service was
restored, which I have afterwards been informed it wasn't. Thank you.
Ann
·3:32PM
Okay, I will try it
again. I lost the last transcript where I had been advised that my service was
restored, which I have afterwards been informed it wasn't. Thank you.
·Beverly
·3:34PM
You are welcome. I do
appreciate your cooperation and understanding on this, Ann.
·Beverly
·3:34PM
you have been such a
nice customer. Thank you.
·Beverly
·3:34PM
?Ant
·Beverly
·3:34PM
Whoops! Please
disregard the typo in my last message!
·Beverly
·3:34PM
So happy I could help.
How else can I be of service to you today?
·Ann
·3:35PM
No, nothing further. I
appreciate your notating my account.
